Our Undertaking to our Clients
We recognise that our clients are our business. Without satisfied clients we cease to exist as a viable business entity. To ensure that you, our client remain happy and satisfied, we believe that it is important from the outset that you have a clear idea of the level of service we provide and the commitment we make to you. It is also important that you realise that we cannot do our job without cooperation from you.
Accordingly, at FAAR we undertake that we will:
- always provide you, to the best of our ability, with competent, comprehensive, unbiased, researched advice, tailored to your individual circumstances, as we understand them;
- always be honest with you when providing advice or making recommendations;
- answer any questions you may have regarding finance, to the best of our ability; either in a general sense or as they specifically relate to your situation
- keep your affairs confidential at all times and conform to the regulatory body;
- be available at all reasonable times to answer any queries you may have. If we are not immediately available, we will return your call at the earliest possible time;
- explain any charges fully and comprehensively and honestly answer any questions you have regarding costs;
- talk to you at any time to monitor and review your products; and
- do our absolute best to ensure that our ongoing relationship is as smooth and productive as it can possibly be.
In return, we ask that as our client you:
- are upfront and honest at all times in providing information we need to do our job competently;
- come to us as early as possible with any problem or complaint you may have, so that the situation can be resolved before it develops;
- keep us informed about any changes in your circumstances that may impact on your finances; and
- give us feedback, both good and bad, so that we can ensure we are providing service at the highest possible level.
If you are happy with our service and believe we are adding value to your financial situation, we would appreciate any referrals of friends or relatives you may feel we can help.
We look forward to a long and mutually rewarding association.
For further information or a consultation please do not hesitate to Contact FAAR
